Return Policy
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Cancelation Policy |
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Product Types |
Within 24 Hours |
Above 24 Hours - Before Shippment |
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Non-personalized Items |
Full refund |
Orders canceled within 3 days, 30% of the price of the items will be incurred as the handling charge. Orders canceled after 3 days, 50% will be incurred as the handling charge. |
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Personalized Items |
50% of the price of the items will be charged as the material fee. |
Standard Shipping - the shipping fee is refundable. Free Shipping - No refund. |
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Return & Refund |
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Product Types |
Return |
Exchange |
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Non-personalized Items |
Free shipping - a $7 handling fee will be incurred. |
The shipping fee for returning the items is to be paid by the customer, and we will pay the postage for sending the new items to customer. |
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Personalized Items |
Items cannot be resold, none-refundable. |
Items cannot be resold, none-refundable. |
Note
1. If you want to return the items, please notify us by email, stating the reason and the order number within 7 days of receipt.
2. Any items must be sent back completely with the original package. All packages should be sent via a trackable method.